In this age of instant communication, we tend to react immediately to any situation without tak

Conflict resolution in the workplace takes time, good listening skills and

Life skills, in particular politeness, respect and gratitude, are essential in all human interactions, whether personal or professional.

Disagreements and conflicts are part of life, also in the workplace. The key is not to avoid them but to avoid escalation

What matters most in the first experience of the working world is that it goes smoothly and that the students, with the support of their colleagues, feel that they have progressed and made a valuable contribution

In today’s era of instantaneous communication, we’re losing the habit of speaking face to face. So when disagreements arise, we have trouble, on the one hand, expressing how we feel and, on the other hand, hearing what the other is saying

In this third and final part on difficult conversations, we are made aware of identity issues which can throw us off balance ...

In all difficult conversations, feelings lie at the heart of what is wrong and are the primary issues at stake,. They must be addressed.

We all have to face difficult conversations, i.e. anything that we find hard to talk about, whether in our private life or in the workplace.