Bulletin Articles

The Ombud provides independent, impartial, informal and confidential support

The CERN Ombud’s Office was established in 2010: the same time that the

<a href="/taxonomy/term/68" hreflang="en">Ombuds role</a>

Social interaction, an essential factor for well-being at work

The initiative to come and see the Ombud often arises from a feeling of being alone and isolated, or even excluded from a team or a network of relationships

<a href="/taxonomy/term/68" hreflang="en">Ombuds role</a>, <a href="/taxonomy/term/66" hreflang="en">Communication</a>

How to prevent tensions from escalating

Whatever our role or hierarchical position at CERN, we can all contribute to fostering a more respectful and collaborative work environment.

The benefits of collaborative communication

Although humans are naturally collaborative, collaboration can sometimes require a conscious effort.

<a href="/taxonomy/term/66" hreflang="en">Communication</a>, <a href="/taxonomy/term/80" hreflang="en">management</a>

The power of mediation

Mediation in the workplace has many advantages, in both the short and the long term.

<a href="/taxonomy/term/66" hreflang="en">Communication</a>, <a href="/taxonomy/term/81" hreflang="en">mediation</a>
<a href="/taxonomy/term/80" hreflang="en">management</a>

Practice responding instead of reacting

In this age of instant communication, we tend to react immediately to any situation without tak

<a href="/taxonomy/term/66" hreflang="en">Communication</a>

Proactively tackling conflicts

Conflict resolution in the workplace takes time, good listening skills and

<a href="/taxonomy/term/71" hreflang="en">Conflict management</a>, <a href="/taxonomy/term/68" hreflang="en">Ombuds role</a>

Three life skills are essential at CERN: politeness, respect and gratitude

Life skills, in particular politeness, respect and gratitude, are essential in all human interactions, whether personal or professional.

<a href="/taxonomy/term/70" hreflang="en">Code of Conduct</a>

When disagreements or conflicts arise - don’t let them get out of control

Disagreements and conflicts are part of life, also in the workplace. The key is not to avoid them but to avoid escalation

<a href="/taxonomy/term/71" hreflang="en">Conflict management</a>