1. “Taming the abrasive manager”
    Laura Crawshaw, Jossey-Bass, a Wiley Imprint, 2007
    See also:
  2. “Le harcèlement moral”
    Marie-France Hirigoyen, Pocket 10680, 1998
  3. “Le harcèlement moral dans la vie professionnelle”
    Marie-France Hirigoyen, Pocket 11413, 2001
  4. “La médiation”
    Michèle Guillaume-Hofnung, PUF, Que sais-je, 2009
  5. “Gérer les ingérables”
    Jean-Edouard Grésy, Collection Formation Permanente, ESF Editeur, 2009
  6. “Conflict coaching”
    Tricia S.Jones, Ross Brinkert, SAGE Publications, 2008
  7. “The Handbook of Dispute Resolution”
    Edited by Michael L.Moffit and Robert C.Bordone, A publication of the Program on
    Negotiation at Harvard Law School, Jossey-Bass, a Wiley Imprint, 2005
  8. “Essentials of Business Ethics”
    Denis Collins, John Wiley & Sons, Inc, 2009
  9. “The essential Guide to Workplace Mediation & Conflict Resolution”
    Nora Doherty & Marcelas Guyler, Kogan Page, 2008
  10. “Pratique de la médiation”
    Jean-Louis Lascoux, Collection Formation Permanente, ESF Editeur, 2001
  11. “Gérer les conflits au travail, la médiation systémique”
    Jacques-Antoine Malarewicz, Pearson Village Mondial, 2008
  12. “Managing workplace bullying”
    Aryanne Oade, Palgrave Macmillan, 2009
  13. “The art of conflict or how to stay zen”
    Brigitte I.Kehrer, Janus Publishing Company, London, 2009
  14. “Méthode de médiation”
    Alain Pekar Lempereur, Jacques Salzer, Aurélien Colson, Dunod, Négociateurs du Monde, 2008
  15. “Managing politics at work”
    Aryanne Oade, Palgrave Macmillan, 2009
  16. “The Ombudsman Handbook”
    James T.Ziegenfuss, Jr., and Patricia O’Rourke, McFarland & Company, Inc., Publishers
    See also:
  17. “The Mediation Process”
    Christopher W.Moore, Jossey-Bass, a Wiley Imprint, 2003
  18. “Conflict Resolution at Work for Dummies”
    Vivian Scott & the Dispute Resolution Centre of Snohomish & Island Counties, Wiley Publishing, Inc., 2010
  19. “The complete guide to Conflict Resolution in the Workplace”
    Marick F.Masters and Robert R.Albright, AMACOM, American Management Association, 2002
  20. “Les mots sont des fenêtres”
    Marshall B.Rosenberg, La Découverte, Paris, 2003
  21. “Leading Change”
    John P.Kotter, Harvard Business Review Press, 1996


  1. Policies from other International Organisations (if not found on web, these policies can be made available from the Ombuds on request):

    WFP, World Food Programme:
    Executive Director’s Circular ED2007/003, 14 February 2007
    Policy on Harassment, Sexual Harassment and Abuse of Authority

    OSCE, Organization for Security and Co-operation in Europe:
    Professional Working Environment
    Guide on the OSCE Policy against Harassment, Sexual Harassment and Discrimination

    UNDP, United Nations Development Programme
    HR User Guide, Chapter I Duties and Responsibilities
    Section: Workplace Harassment, Sexual Harassment & Abuse of Authority

    WHO, World Health Organization:
    HR management department
    Policy on the Prevention of Harassment at WHO

    WHO, World Health Organization:
    General Management
    WHO Whistleblower Protection

    WHO, World Health Organization:
    Mental Health Policies and Programmes in the Workplace
    Mental Health Policy and Service Guidance Package

    WHO, World Health Organization:
    Work Organization & Stress
    Protecting Worker’s Health Series No 3

    UNHCR, United Nations High Commissioner for Refugees:
    Code of Conduct & Explanatory Notes
    UNHCR’s Policy on Harassment, Sexual Harassment, and Abuse of Authority
    Dealing with Harassment: the Manager’s Guide
    Dealing with Harassment: the Complainant’s Guide

    IOM, International Organization for Migration:
    Policy for a Respectful Working Environment

    ITU, International Telecommunication Union:
    ITU Policy on Harassment and Abuse of Authority

    WIPO, World Intellectual Property Organization
    Office Instruction No 17/2006, Statement on Harassment at Work

    ICRC, International Committee Red Cross
    ICRC People Management Principles

    European Commission, Community Research:
    The European Charter for Researchers: The Code of Conduct for the Recruitment of Researchers.
    See also:

    Code of Conduct for OECD Officials

    ILO, International Labour Office:
    Collective Agreement on Conflict Prevention and Resolution between ILO and ILO Staff Union
    Médiation et Dialogue Facilité: Un petit Guide pratique, Bureau du Médiateur au BIT
    Director’s Strategic Programming, Meeting Addis-Ababa, 2011 : Une table ronde sur la question des conflits au lieu de travail, Bureau du Médiateur

    ILO, International Labour Office:
    Ethics in the Office
    Office Directive, IGDS Number 76 (Version 1)

  2. “Coaching Abrasive Leaders: Using Action Research to Reduce Suffering and Increase Productivity in Organizations”
    Laura Crawshaw, the International Journal of Coaching in Organizations, IJCO, Issue 29, 8(1)
    See also:
  3. “Workplace Bullying? Mobbing? Harassment? Distraction by a thousand definitions”
    Laura Crawshaw, Consulting Psychology Journal: Practice and Research, 2009. Vol. 61, No 3, pp. 263-267
  4. “Barriers to Equality: The Power of Subtle Discrimination to Maintain Unequal Opportunity”
    Mary P.Rowe, Employee Responsibilities and Rights Journal, Vol. 3, No 2, 1990, pp.153-163
  5. “Dealing with – or Reporting – « Unacceptable » Behaviour”
    Mary P.Rowe, Linda Wilcox, Howard Gadlin, Journal of the International Ombudsman Association, 2(1), p1
  6. “Micro-affirmations & Micro-inequities”
    Mary P.Rowe, Journal of the International Ombudsman Association, Vol. 1, No 1, March 2008
  7. “Dealing With Harassment: A Systems Approach”
    Mary P.Rowe, Sexual Harassment in the Workplace: Perspectives, Frontiers and Response
    Strategies, Women at Work, Vol. 5, Margaret S.Stockdale, editor, age Publications,
    Inc., 1996, pp. 241-270
  8. “Careful Manoeuvre: Mediating Sexual Harassment”
    Howard Gadlin, Negotiation Journal, April 1991, p. 139
  9. “Options and Choice for Conflict Resolution in the Workplace”
    Mary P.Rowe, Negotiation: Strategies for Mutual Gain, Lavinia Hall, editor, Sage Publications, 1993
  10. “Four Reasons Why Your (Supposedly-Lousy) Boss Avoids Conflicts”
    Vivian Scott
  11. “What actually works? The One-to-One Approach”
    Mary P.Rowe, Pearson, Carol S. and Donna L.Shavlik and Judith G.Touchton,
    Educating the Majority, ACE-Macmillan Publishing Co., 1989, pp. 375-384
  12. “Managing Cultural Differences in an International Organization Conflict Management System”
    David Miller, Harvard Negotiation Law Review, Vol. 1, 14:271, 2009
  13. “The Ombudsman’s Role in a Dispute Resolution System”
    Mary P.Rowe, Negotiation Journal, October 1991, p.353
  14. “Identifying and Communicating the Usefulness of Organizational Ombuds with Ideas about OO Effectiveness and Cost-effectiveness”
    Mary P.Rowe, Journal of the International Ombudsman Association, JIOA vol. 3, No 1
  15. “Managing with the brain in mind”
    David Rock, Strategy + Business issue 56, autumn 2009
  16. “When the Boss Feels Inadequate, Power, Incompetence, and Aggression »
    Nathanael J.Fast and Serena Chen, Journal of the Association for Psychological Science, 2009
  17. “The incivility risk: It’s time to connect the dots”
    Sharone Bar-David, Canadian HR Reporter, the National Journal of Human Resource Management, October 10, 2011
    See also:
  18. “Organizational Systems for Dealing with Conflict & Learning from Conflict: Introduction”
    Mary P.Rowe for Bloch, Miller, and Rowe, Harvard Negotiation Law Review, Vol. 14, Winter 2009
  19. “Successful Psychopaths: Are They Unethical Decision-Makers and Why?”
    Gregory W.Stevens, Jacqueline K.Deuling, Achilles A.Armenakis, J Bus Ethics (2012) 105:139-149
  20. “When Employees Stop Talking and Start Fighting: The Detrimental Effects of Pseudo Voice in Organizations”
    Gerdien de Vries, Karen A.Jehn, Bart W.Terwel, J Bus Ethics (2012) 105:221-230
  21. “Toward a theory of spiritual leadership”
    Louis W.Fry, the Leadership Quarterly 14 (2003) 693-727 See: http://www/
  22. “The Impact of Spiritual Leadership on Organizational Citizenship Behaviour: A Multi-Sample Analysis”
    Chin-Yi Chen, Chin-Fang Yang, J Bus Ethics (2012) 105:107-114 See also:
  23. “Effective Corporate Codes of Ethics: Perceptions of Code Users”
    Mark S.Schwartz, Journal of Business Ethics 55:323-343, 2004
  24. “Corporate Ethical Codes: Effective Instruments for Influencing Behaviour”
    Betsy Stevens, Journal of Business Ethics (2008) 78:601-609
  25. “Why Code of Conduct Violations go Unreported: A Conceptual Framework to Guide Intervention and Future Research”
    Detlev Nitsch, Mark Baetz, Julia Christensen Hughes, Journal of Business Ethics (2005) 57:327-341
  26. “Beyond Academic Codes of Ethics: are they Effective?”
    Michael A.Yahr, Lois D.Bryan, Kurt Schimmel, Robert Morris University, Moon Township, PA 15108
  27. “Perceptions of college and university codes of ethics”
    Michael A.Yahr, Lois D.Bryan, Kurt Schimmel, Journal of Academic and Business Ethics
  28. “Corporate ethical codes as strategic documents: An analysis of success and failures”
    Betsy Stevens, EJBO, Electronic Journal of Business Ethics and Organisational Studies See:
  29. “Changing Behaviour by Improving Codes of Ethics”
    John C.Lere, American Journal of Business,
  30. “Measuring the Implementation of Codes of Conduct. An assessment Method based on a Process Approach of the Responsible Organization”
    Andre Nijhof, Stephan Cludts, Olaf Fissher, Albertus Laan, Journal of Business Ethics 45:65-78, 2003
  31. “Ethical Codes of Conduct and Organizational Context: A Study of the Relationship between Codes of Conduct, Employee Behaviour and Organizational Values”
    Mark John Somers, Journal of Business Ethics 30: 185-195, 2001
  32. “Some Ethical Implications of Individual Competitiveness”
    Peter E.Mudrack, James M.Bloodgood, William H.Turnlay, J Bus Ethics, 15 November 2011
  33. “The Nature of the Relationship between Corporate Codes of Ethics and Behaviour”
    M.Schwartz, Journal of Business Ethics 32:247-262, 2001
  34. See also:
    The Independent Voice, News from the International Ombudsman Association
    Journal of the International Ombudsman Association