What does the Ombudsperson do?

The Ombud' s task is to provide confidential assistance for the informal resolution of interpersonal issues. The Ombud performs these services through counseling, mediation, consensus building and/or other conflict resolution methods. In providing these services the Ombud aims to create a channel of communication between the parties involved in a particular situation. By relying on the responsibility and autonomy of the parties, the Ombud seeks a fair and ethical solution to the problem.

His/her actions may include the following:

  • Listening to people
  • Helping and coaching
  • Advising on other possible ways to resolve their problem
  • Resolving simple misunderstandings
  • Mediating between parties
  • Urgent actions in case of imminent threat of serious harm to person or property

It is essential to underline that the Ombud is neither a management instrument nor an advocate; he/she is neutral and impartial. He/she offers you a safe place where you can discuss, in full confidentiality, your difficulties at work and obtain help.