Communication

The two faces of Janus

When I took on the role of CERN Ombud, I was not prepared to encounter what I now call the “Janus” effect. Let me give you two examples ...

10/05/2022

When respect is missing

The respect that others show us, like esteem, is part of our dignity, so it’s no wonder that we’re so taken aback and upset when it’s missing.

21/03/2022

Asking questions to clarify expectations

While the annual performance appraisal interviews are in full swing and thinking about my discussions on the subject with visitors to my office, I feel it’s appropriate to underline the importance of each party being open, honest, respectful and considerate and, in particular, of a clear

21/02/2022

Negotiation: art or technique?

Many of us feel anxious at the thought of having to negotiate, but, whether we like it or not, negotiation is part of everyday life, both at work and in our personal lives.

02/09/2019

How to broach contentious issues

Dan* is responsible for one of the robots in the workshop. You are his supervisor and you suspect that the rejection rate is much higher than usual when he is at the controls. You check the operations log and your suspicions are confirmed.

22/07/2019