Need to step in to defuse a conflict?

Conflicts need to be caught in their very early stages and can sometimes flare up so quickly that planning mediation by the Ombud is not the most effective way to address them.


Coping with pervasive anxiety

Thursday, 28 July was Earth Overshoot Day – the date when humanity has consumed all the resources that the earth can sustainably produce for the entire year. When we are faced with this anxiety-inducing reality day after day, it’s easy to let ourselves be influenced and


The 4W repair kit for work relationships

How can we support members of our Laboratory in addressing conflict early on, before it reaches the Ombud’s Office?


The two faces of Janus

When I took on the role of CERN Ombud, I was not prepared to encounter what I now call the “Janus” effect. Let me give you two examples ...


When respect is missing

The respect that others show us, like esteem, is part of our dignity, so it’s no wonder that we’re so taken aback and upset when it’s missing.


Asking questions to clarify expectations

While the annual performance appraisal interviews are in full swing and thinking about my discussions on the subject with visitors to my office, I feel it’s appropriate to underline the importance of each party being open, honest, respectful and considerate and, in particular, of a clear