Conflict resolution in the workplace takes time, good listening skills and

Disagreements and conflicts are part of life, also in the workplace. The key is not to avoid them but to avoid escalation

In this third and final part on difficult conversations, we are made aware of identity issues which can throw us off balance ...

In all difficult conversations, feelings lie at the heart of what is wrong and are the primary issues at stake,. They must be addressed.

We all have to face difficult conversations, i.e. anything that we find hard to talk about, whether in our private life or in the workplace.

I very rarely receive anonymous complaints or accusations of inappropriate behaviour or misconduct, but it does happen.

Find out how the book The Conflict Pivot by Tammy Lenski uses a  basketball term as a highly visual metaphor for a unique approach to addressing conflicts.

Last bulletin, I invited you to test your knowledge of mediation by answering seven questions.

The possibility to request mediation when dialogue with a colleague has broken down is still largely overlooked and underused.

A very interesting article published in 2022 in the Journal of the International Ombudsman Association (JIOA) caught my attention as it examines the specific role that ombuds may play in supporting doctoral students.