Managing people

When respect is missing

The respect that others show us, like esteem, is part of our dignity, so it’s no wonder that we’re so taken aback and upset when it’s missing.

21/03/2022

Asking questions to clarify expectations

While the annual performance appraisal interviews are in full swing and thinking about my discussions on the subject with visitors to my office, I feel it’s appropriate to underline the importance of each party being open, honest, respectful and considerate and, in particular, of a clear

21/02/2022

Why didn’t you tell me before?

Some visitors to the Ombud’s Office tell me they don’t feel entirely comfortable expressing their ideas, concerns and opinions within their team or to their supervis

25/01/2022

Each and every one of us matters

Some visitors to the Ombud’s office tell me that they are “too insignificant” or “too low” in the chain of command for their opinion to really matter. 

07/12/2021

Seven ways to protect your team from conflicts

Conflicts within a team have repercussions not only for its members’ well-being, but also for the achievement of work objectives, resulting in loss of efficiency, lack of collaboration, absenteeism, damage to the team’s reputation, etc.

03/11/2021

The power of mediation

In a previous article, I underlined how conflicts may actually have a constructive impact when addressed in a timely and effective fashion.

11/10/2021

Listening as an effective management tool

As a CERN manager, you need to have access to many different channels of information. One – and perhaps the most important – of those channels is direct communication with your team and your peers.

28/09/2021