Conflict resolution in the workplace takes time, good listening skills and

I very rarely receive anonymous complaints or accusations of inappropriate behaviour or misconduct, but it does happen.

We think that we may be actively listening to someone ..but are we really?  I would like to share with you how difficult active listening can be and how we can improve this highly useful skill. 

With experience today  in the role of CERN Ombud, I would like to come back to neutrality and impartiality and propose a somewhat different view of how these principles are embedded in my

Last bulletin, I invited you to test your knowledge of mediation by answering seven questions.

The possibility to request mediation when dialogue with a colleague has broken down is still largely overlooked and underused.

A very interesting article published in 2022 in the Journal of the International Ombudsman Association (JIOA) caught my attention as it examines the specific role that ombuds may play in supporting doctoral students.

Mental health: It is when you feel beyond help that you HAVE to look for support.

As the summer draws to a close and we all gradually return to work and meet our colleagues again after the holidays, 

In my opinion, an important principle – namely freedom from judgement – is not sufficiently reflected in the Code of Et