What to do about excluders who, despite corporate interventions, continue to treat people differently based on their perceived visible or invisible trait(s) or social grouping, in particular women? 

In 2022, less than 11% of visitors authorised the Ombud to take action. Mostly for fear of negative consequences. Why?

When I took up my duties I was delighted to find that there were also vast bookshelves containing all the books that my predecessors had bought to support their initial training in the Ombud’s role and to continue developing the knowledge they needed to help them tackle interpersonal relationship

Of all the reactions that I met with when I announced I was taking the role of Ombud, the one that struck me the most was the last one: “I hope I won’t need to come and see you!”...

Thursday, 13 October 2022 is International Ombuds Day, dedicated to the global promotion of the ombud role in organisations. Let me share with you a recent experience in Ombudsland ...

“Harassed”. This is a word I often hear in the Ombud’s Office. Actively listening to my visitors, I explore their definition of the term and seek concrete examples of situations where they felt “harassed”.

In 2021, 20% of the visitors to the Ombud’s office were under 30. I would like to share with you the main issues and concerns that affected them. 

Conflict is part of workplace life. It is unavoidable and inescapable because we all have different expectations and needs. There are numerous well known causes of conflict.

The 11th Annual Report by the Ombud is now available on CDS at this address and will soon be published on the Ombud’s website, where you can also find all of my predecessors’ reports since

You may know that the CERN Ombud is a member of the International Ombuds Association (IOA).