The fear of being labelled as a “problem person” may prevent some of us to speak freely. Why?

At the heart of all the situations that were brought to my attention by 151 visitors  in 2022 was an infringement of the Code of Conduct.

What to do about excluders who, despite corporate interventions, continue to treat people differently based on their perceived visible or invisible trait(s) or social grouping, in particular women? 

In 2022, less than 11% of visitors authorised the Ombud to take action. Mostly for fear of negative consequences. Why?

The consultation of a psychologist is often perceived by the colleagues I receive as a step too difficult to take. These prejudices are outdated and here is why.

In this article, I would like to offer another perspective on providing feedback, using neuroscience lessons on how the brain reacts to it

As 2023 starts, let me wish you all a great year and assure you all of my support!  I’d like to share with you how, by choosing to operate in our team, group, section, etc., from a mutual learning mindset, each of us can enhance collaboration and, just as important

As the year draws to a close, many of us will be thinking about the good and the not so good developments of the last 12 months – in both our private and our professional lives.

When I took up my duties I was delighted to find that there were also vast bookshelves containing all the books that my predecessors had bought to support their initial training in the Ombud’s role and to continue developing the knowledge they needed to help them tackle interpersonal relationship

Of all the reactions that I met with when I announced I was taking the role of Ombud, the one that struck me the most was the last one: “I hope I won’t need to come and see you!”...