Bulletin Articles
Why didn’t you tell me before?
Some visitors to the Ombud’s Office tell me they don’t feel entirely comfortable expressing their ideas, concerns and opinions within their team or to their supervis
Three powerful tools to meet the challenges of 2022!
As this brand new year starts, I would like to offer my best wishes, from the Ombud’s Office, for a healthy, happy and successful 2022!
Each and every one of us matters
Some visitors to the Ombud’s office tell me that they are “too insignificant” or “too low” in the chain of command for their opinion to really matter.
Each and every one of us matters
Some visitors to the Ombud’s office tell me that they are “too insignificant” or “too low” in the chain of command for their opinion to really matter. We would all like to believe that they are isolated cases, because it’s painful to hear. No one is insignificant – everyone matters!
Seven ways to protect your team from conflicts
Conflicts within a team have repercussions not only for its members’ well-being, but also for the achievement of work objectives, resulting in loss of efficiency, lack of collaboration, absenteeism, damage to the team’s reputation, etc.
The “I need” behind the “I want”
Very often in the Ombud’s Office, I hear the word “want” rather than “need”. “I want an apology from her”, “I want the guy to be fired”, “I want to be taken off this project NOW”, or even “I want you to resolve this issue for me”.
The power of mediation
In a previous article, I underlined how conflicts may actually have a constructive impact when addressed in a timely and effective fashion.
Listening as an effective management tool
As a CERN manager, you need to have access to many different channels of information. One – and perhaps the most important – of those channels is direct communication with your team and your peers.