Bulletin Articles
Difficult conversations (part III): “The identity conversation”
In this third and final part on difficult conversations, we are made aware of identity issues which can throw us off balance ...
Difficult conversations (part II): "The feelings”
In all difficult conversations, feelings lie at the heart of what is wrong and are the primary issues at stake,. They must be addressed.
Difficult conversations (part I): “what happened?”
We all have to face difficult conversations, i.e. anything that we find hard to talk about, whether in our private life or in the workplace.
Maintaining motivation throughout your career
Six years, or even one year, can be very long in a job where you’ve lost meaning and motivation... Let's explore the topic of motivation throughout a career
Overcoming a deadlock? Try reappraising!
Janet* has just been informed by her management that she has to step down from her current job and responsibilities and start a new project in another unit...
The potential harm of anonymous complaints
I very rarely receive anonymous complaints or accusations of inappropriate behaviour or misconduct, but it does happen.
Active listening – from sponge to trampoline
We think that we may be actively listening to someone ..but are we really? I would like to share with you how difficult active listening can be and how we can improve this highly useful skill.
Impartiality or, better, multi-partiality?
With experience today in the role of CERN Ombud, I would like to come back to neutrality and impartiality and propose a somewhat different view of how these principles are embedded in my Ombu
Pivoting: a basketball metaphor for addressing conflicts
Find out how the book The Conflict Pivot by Tammy Lenski uses a basketball term as a highly visual metaphor for a unique approach to addressing conflicts.
True or false: How much do you know about mediation? (Part II)
Last bulletin, I invited you to test your knowledge of mediation by answering seven questions.