If you’re experiencing interpersonal problems at work, if you’re mulling over a choice that you need to make, or if a problem is stopping you giving your all, there are several places at CERN where you can turn for advice and support, known as “response channels” or “support structures”.
If you don’t know which of these services is right for you, here are ten good reasons to opt for a conversation with the Ombud.
- Confidential means confidential
The Ombud is a person, not a service or unit. Confidentiality is agreed between you and the Ombud, no one else. Confidentiality is one of the four ethical principles enshrined in the code of ethics of the ombud profession, making it comparable to professional privilege.
- The Ombud is independent, neutral and impartial
The Ombud doesn’t belong to any specific department but instead reports directly to the Director-General. Those who take up the position undertake to leave the Organization at the end of their term of office, meaning that they can’t be influenced by internal conflicts of interest or concerns about their future at the Laboratory. As a result, their advice is based on a truly independent position.
- An outside, objective perspective is very useful
Not participating in any of the Laboratory’s operational activities gives the Ombud the necessary distance to tackle any matter. A fresh pair of eyes and an outside perspective may help shed light on aspects or options that you, caught up in the situation, can no longer see.
- If you’re not sure what kind of problem you’re facing
The Ombud can also be a sounding board, enabling you to describe a situation in your own words. Through active listening and structured questioning, the Ombud will help you to unravel and understand the problem you’re facing, so that you’re better equipped to explore solutions and move towards a positive outcome.
- You’re in control
Whatever the problem or concern you come with, the Ombud won’t take any action without your explicit consent. A visit to the Ombud does not trigger any processes – you stay in charge. This is down to the informal nature of the role – the fourth principle of the ombud code of ethics.
- The Ombud has in-depth knowledge of CERN, its culture and processes
After a long career in the Organization, generally in many different roles in various sectors, the Ombud is familiar with its many facets. You get to draw on this well of knowledge when you come to the Ombud.
- The Ombud can tap into professional mediation networks
Although there is only one Ombud at CERN, the Office of the Ombud is a gateway to an international network of professional, organisational ombuds. With the support of this network, and without compromising your privilege of confidentiality, the Ombud can get you the support you need, regardless of the situation.
- The Ombud is available
The Ombud pledges to offer you an appointment within a day (i.e. a working day of the Office of the Ombud) of your request. The Ombud has no duties other than being an ombud and therefore has the time to listen to you actively, discuss with you in depth and understand what’s at stake for you. You will have the Ombud’s full and undivided attention.
- The Ombud adapts to you
If you’re unable to come to the Ombud’s office on the Meyrin or the Prévessin site*, an alternative location can be found to meet face-to-face or, of course, on Zoom.
- The Ombud can point you in the right direction
Lastly, and very importantly, if the Ombud feels that the problem raised does not fall within the Ombud’s remit, you will be directed to the right response channel. The Ombud is very familiar with the ins and outs of the other support structures at CERN and has good ties with them, so is well placed to refer you to one of them, without disclosing anything confidential.
If you’re unsure which service to contact, make the Ombud your first port of call!
Laure Esteveny
I want to hear from you – feel free to email ombud@cern.ch with any feedback or suggestions of topics you’d like me to address.
______
*Find out where the Ombud’s offices are located at https://ombuds.web.cern.ch/content/ contact.