In prehistoric times, there were only two ways to resolve a conflict: fight or flight. And there was always a winner and a loser. Then, one day, someone discovered a revolutionary new approach: negotiation, or aiming to find a solution that satisfies the interests of both parties. 

Mediation is a structured process in which an external party, called a mediator, helps participants generate and evaluate options that would allow them to reach a mutual agreement. It is an informal and confidential process.

Sam* has been working in his position for many years. During his annual interviews with his group leader Jerry*, he was always told that his job performance was satisfactory, and no criticism was raised. Sam really appreciated Jerry’s fairness and was happy to work with him.

Bill*, thanks to his technical competence, has been nominated leader of a group in charge of various projects. During his learning phase, he benefited from the experience of his collaborators and had a good working relationship with all of them.