Tag: Ombuds role
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What’s the point of the Ombud?
What’s the point of the Ombud? Following my last article, some readers wanted to know what the tangible results of my consultations were: were the people who came to see me able to solve their problems? Did they resolve their conflicts? Did they find solutions? Here are some typical examples (names and contexts have been
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2019 Ombud’s Report
2019 Ombud’s Report I recently presented the 2019 Ombud’s Report to the CERN Management and then to TREF, and I’d like to outline the main points for you here. In 2019, 74 of our colleagues (around 1.3% of CERN’s personnel) came to see me. Just under half were staff members, on both LD and IC
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The benefits of confidentiality
The benefits of confidentiality Yessica*: “I am pregnant and wish to inform my hierarchy so they can get organised as early as possible, but I am wondering whether this could influence my chances of obtaining an indefinite contract. I would like to know if I can come and talk to you about this in complete
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2018 Ombud’s Report
2018 Ombud’s Report I recently presented the 2018 Ombud’s Report to the CERN Management and then to TREF, and I’d like to outline the main points for you here. Around a hundred people per year have visited the Ombud’s Office since it opened. In 2018, 104 of our colleagues (i.e. around 1.8% of CERN’s personnel)
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Informal conflict resolution with the help of the Ombud: how does it work?
Informal conflict resolution with the help of the Ombud: how does it work? At CERN, every member of the personnel has the right to formally contest an administrative decision by requesting a review or by making an internal appeal. Anyone who feels that they’re a victim of harassment can initiate proceedings with the Harassment Investigation
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Come and see the Ombud: what’s the risk?
Come and see the Ombud: what’s the risk? Julien* was recruited three years ago on a limited-duration contract, and he hopes to apply for an indefinite contract post next year. However, he’s in the midst of a dispute with his supervisor. He’s thought about contacting the Ombud to talk about it, but he’s hesitant and
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A year already!
A year already! It’s now been a year since I took on the role of Ombud at CERN and I’d like to thank all those who’ve come to see me for the trust they’ve placed in me. I hope I’ve been able to help them. My last article summarised activities in 2017 and I’d now
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Ombuds Annual Report
Ombuds Annual Report I recently presented the 2017 Ombuds Report to the CERN Management, and then to TREF, and I would like to outline the main points for you here. This report covers the work of my predecessor, Sudeshna Datta Cockerill, during the first ten months of the year, as well as the period from
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Mediation: finding common ground
Mediation: finding common ground Vanja and Marek are no longer on speaking terms. Vanja took over the group six months ago and has been working to make the service more customer-oriented. But Marek thinks the most important thing is technical excellence. He thinks Vanja’s making compromises and following the latest fad, giving customers too much
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What can I, in my role as Ombud, do to help you in practical terms?
What can I, in my role as Ombud, do to help you in practical terms? People often ask me: “But what can you do for us in practical terms? What actions can you take?” The first thing I can do is quite simply listen to you, without taking sides. Discussing something that’s going on with