Tag: Ombuds role
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A duty of care to junior colleagues
A duty of care to junior colleagues “Can you imagine? Taking part in the largest scientific experiment in the world. CERN needs more than physicists and engineers – if you’re a student, a graduate, just starting your career or an experienced professional, whatever your field of expertise, CERN could be your next opportunity. Find out
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The cost of conflicts
The cost of conflicts Conflict is part of workplace life. It is unavoidable and inescapable because we all have different expectations and needs. There are numerous causes of conflict; amongst them, perhaps the most frequent ones shared in the Ombud’s Office are: Whatever the root cause of conflicts, they have in common the fact that,
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2021 Annual Report by the Ombud – let’s talk!
2021 Annual Report by the Ombud – let’s talk! The 11th Annual Report by the Ombud is now available on CDS at this address and will soon be published on the Ombud’s website, where you can also find all of my predecessors’ reports since 2011. I hope you enjoy reading it. The annual report, which
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Values and principles of the Ombud’s profession: what are they for?
Values and principles of the Ombud’s profession: what are they for? You may know that the CERN Ombud is a member of the International Ombuds Association (IOA). Originally founded in the USA, the IOA promotes the profession of ombud all over the world. One pillar of the IOA’s mission is the establishment of a set
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Staying in the driver’s seat: on the principle of informality
Staying in the driver’s seat: on the principle of informality Often, visitors come into my office and say: “This is not right, I want someone to know about this.” To avoid any confusion, I always take care to reply: “Yes, the ombud will know about this, but NOT the Organization.” This is all about the
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Bread-and-butter issues in the Ombud’s office
Bread-and-butter issues in the Ombud’s office At my request, my predecessor, Pierre Gildemyn, kindly agreed to compile and share his statistics for the 2017-2020 period in order to shed light on the categories of conflictual situations that are most frequently raised with the Ombud. Here, in order of frequency, are those eight categories, each illustrated
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The third chair in the Ombud’s office: the principle of impartiality
The third chair in the Ombud’s office: the principle of impartiality The code of ethics of the ombud profession consists of a shared set of professional ethical principles: independence, neutrality, impartiality, confidentiality and informality. Of course, these principles, which are set out on the Ombud’s website, must be rigorously put into practice. Today, I’d like
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Ten good reasons to opt for the Ombud
Ten good reasons to opt for the Ombud If you’re experiencing interpersonal problems at work, if you’re mulling over a choice that you need to make, or if a problem is stopping you giving your all, there are several places at CERN where you can turn for advice and support, known as “response channels” or
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2020 Annual Report by the Ombud – a role driving change
2020 Annual Report by the Ombud – a role driving change In his activity report for 2020, my colleague and predecessor Pierre Gildemyn shared his general conclusions at the end of four years as the CERN Ombud. In addition to the statistics set out in the report (which vary relatively little from year to year),
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My own visit to the CERN Ombud
My own visit to the CERN Ombud I have been wondering what my first Word from the Ombud could be when I have only recently taken on the role. I thought that sharing with you my own visit to the Ombud would be a good start. I contacted the Ombud many years ago, as I