The Ombudsperson's task is to provide confidential assistance for the informal resolution of interpersonal issues. The Ombudsperson performs these services through counseling, mediation, consensus building and/or other conflict resolution methods. In providing these services the Ombudsperson aims to create a channel of communication between the parties involved in a particular situation. By relying on the responsibility and autonomy of the parties, the Ombudsperson seeks a fair and ethical solution to the problem.
His/her actions may include the following:
- Listening to people
- Helping and coaching
- Advising on other possible ways to resolve their problem
- Resolving simple misunderstandings
- Mediating between parties
- Urgent actions in case of imminent threat of serious harm to person or property
It is essential to underline that the Ombudsperson is neither a management instrument nor an advocate; he/she is neutral and impartial. He/she offers you a safe place where you can discuss, in full confidentiality, your difficulties at work and obtain help.