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  • In praise of compassion

    In praise of compassion It’s quite common for visitors to share their concerns about colleagues with me: around one third of the people who come to see me do so to talk about colleagues who are struggling. “I’m worried about a colleague from another group. She hasn’t been herself lately. She told me about tensions…

  • When you don’t know where to turn: the Ombud can help

    When you don’t know where to turn: the Ombud can help The Ombud provides a safe and calm space where you can explore all possible avenues for resolving challenging situations and decide for yourself how to proceed.   Questions, problems and conflicts are part and parcel of life, including at work. Finding the best way to…

  • Addressing a conflict is the first step towards resolving it

    Addressing a conflict is the first step towards resolving it Conflicts at work are commonplace and are rarely a pleasant experience. Yet what could be more constructive than a difference of opinion? And what could be more inspiring than diversity? A conflict can escalate if recriminations take the place of questioning or honest communication. It…