In all difficult conversations, feelings lie at the heart of what is wrong and are the primary issues at stake,. They must be addressed.

We all have to face difficult conversations, i.e. anything that we find hard to talk about, whether in our private life or in the workplace.

Six years, or even one year, can be very long in a job where you’ve lost meaning and motivation... Let's explore the topic of motivation throughout a career

Janet* has just been informed by her management that she has to step down from her current job and responsibilities and start a new project in another unit...

I very rarely receive anonymous complaints or accusations of inappropriate behaviour or misconduct, but it does happen.

We think that we may be actively listening to someone ..but are we really?  I would like to share with you how difficult active listening can be and how we can improve this highly useful skill. 

With experience today  in the role of CERN Ombud, I would like to come back to neutrality and impartiality and propose a somewhat different view of how these principles are embedded in my Ombu

Find out how the book The Conflict Pivot by Tammy Lenski uses a  basketball term as a highly visual metaphor for a unique approach to addressing conflicts.

Last bulletin, I invited you to test your knowledge of mediation by answering seven questions.

The possibility to request mediation when dialogue with a colleague has broken down is still largely overlooked and underused.