Guiding principles

The Ombudsperson will refer to the Staff Rules & Regulations and the CERN Code of Conduct.

The following are the main principles for performing the Ombudsperson’ tasks:

Confidentiality

The Ombudsperson ensures strict confidentiality. This is an essential element of his/her role and everyone may have the highest confidence that this rule will be fully respected. Information may not be divulged to anyone without the agreement of the individuals or the parties. The Ombudsperson will not tolerate pressure or influence of any kind. The parties themselves, and the organization, should agree to respect the same rule of confidentiality if they are to interact with the Ombudsperson. He/she will not keep any files and if he/she takes notes during the discussion, they will be destroyed when cases have been closed. The only persons aware of the discussion will be you and the Ombudsperson. The only exception to this principle of confidentiality is when the Ombudsperson deems there to be an imminent threat of serious harm to person or property.

Independence

The Ombudsperson is not part of a department hierarchical structure, but is directly linked to the DG Unit, while remaining a neutral interlocutor. The Ombudsperson does not hold any other function in the Organization, and consequently avoids conflict of interest.

Impartiality

The Ombudsperson does not take sides but remains impartial, fair and objective in the treatment of those seeking his/her services.

Please do not hesitate to contact the Ombudsperson. Most misunderstandings or conflicts can be resolved confidentially for the well-being of everyone, without resorting to an official procedure. This is the main purpose of the Ombudsperson’ role. Your cooperation is not only welcome but essential.

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