LIVRES
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“Taming the abrasive manager”
Laura Crawshaw, Jossey-Bass, a Wiley Imprint, 2007
See also: http://www.bosswhispering.com -
“Le harcèlement moral”
Marie-France Hirigoyen, Pocket 10680, 1998 -
“Le harcèlement moral dans la vie professionnelle”
Marie-France Hirigoyen, Pocket 11413, 2001 -
“La médiation”
Michèle Guillaume-Hofnung, PUF, Que sais-je, 2009 -
“Gérer les ingérables”
Jean-Edouard Grésy, Collection Formation Permanente, ESF Editeur, 2009 -
“Conflict coaching”
Tricia S.Jones, Ross Brinkert, SAGE Publications, 2008 -
“The Handbook of Dispute Resolution”
Edited by Michael L.Moffit and Robert C.Bordone, A publication of the Program on
Negotiation at Harvard Law School, Jossey-Bass, a Wiley Imprint, 2005 -
“Essentials of Business Ethics”
Denis Collins, John Wiley & Sons, Inc, 2009 -
“The essential Guide to Workplace Mediation & Conflict Resolution”
Nora Doherty & Marcelas Guyler, Kogan Page, 2008 -
“Pratique de la médiation”
Jean-Louis Lascoux, Collection Formation Permanente, ESF Editeur, 2001 -
“Gérer les conflits au travail, la médiation systémique”
Jacques-Antoine Malarewicz, Pearson Village Mondial, 2008 -
“Managing workplace bullying”
Aryanne Oade, Palgrave Macmillan, 2009 -
“The art of conflict or how to stay zen”
Brigitte I.Kehrer, Janus Publishing Company, London, 2009 -
“Méthode de médiation”
Alain Pekar Lempereur, Jacques Salzer, Aurélien Colson, Dunod, Négociateurs du Monde, 2008 -
“Managing politics at work”
Aryanne Oade, Palgrave Macmillan, 2009 -
“The Ombudsman Handbook”
James T.Ziegenfuss, Jr., and Patricia O’Rourke, McFarland & Company, Inc., Publishers
See also: http://www.ombudsassociation.org/ -
“The Mediation Process”
Christopher W.Moore, Jossey-Bass, a Wiley Imprint, 2003 -
“Conflict Resolution at Work for Dummies”
Vivian Scott & the Dispute Resolution Centre of Snohomish & Island Counties, Wiley Publishing, Inc., 2010 -
“The complete guide to Conflict Resolution in the Workplace”
Marick F.Masters and Robert R.Albright, AMACOM, American Management Association, 2002 -
“Les mots sont des fenêtres”
Marshall B.Rosenberg, La Découverte, Paris, 2003 -
“Leading Change”
John P.Kotter, Harvard Business Review Press, 1996
ARTICLES
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Politiques des autres organisations internationales (si vous n'arriver pas à trouver ceux-ci sur le web, l'ombuds vous fournira les documents sur demande):
WFP, World Food Programme:
Executive Director’s Circular ED2007/003, 14 February 2007
Policy on Harassment, Sexual Harassment and Abuse of AuthorityOSCE, Organization for Security and Co-operation in Europe:
Professional Working Environment
Guide on the OSCE Policy against Harassment, Sexual Harassment and DiscriminationUNDP, United Nations Development Programme
HR User Guide, Chapter I Duties and Responsibilities
Section: Workplace Harassment, Sexual Harassment & Abuse of AuthorityWHO, World Health Organization:
HR management department
Policy on the Prevention of Harassment at WHOWHO, World Health Organization:
General Management
WHO Whistleblower ProtectionWHO, World Health Organization:
Mental Health Policies and Programmes in the Workplace
Mental Health Policy and Service Guidance PackageWHO, World Health Organization:
Work Organization & Stress
Protecting Worker’s Health Series No 3UNHCR, United Nations High Commissioner for Refugees:
Code of Conduct & Explanatory Notes
UNHCR’s Policy on Harassment, Sexual Harassment, and Abuse of Authority
Dealing with Harassment: the Manager’s Guide
Dealing with Harassment: the Complainant’s GuideIOM, International Organization for Migration:
Policy for a Respectful Working EnvironmentITU, International Telecommunication Union:
ITU Policy on Harassment and Abuse of AuthorityWIPO, World Intellectual Property Organization
Office Instruction No 17/2006, Statement on Harassment at WorkICRC, International Committee Red Cross
ICRC People Management PrinciplesEuropean Commission, Community Research:
The European Charter for Researchers: The Code of Conduct for the Recruitment of Researchers.
See also: http://www.europa.eu.int/eracareers/europeancharterOECD:
Code of Conduct for OECD OfficialsILO, International Labour Office:
Collective Agreement on Conflict Prevention and Resolution between ILO and ILO Staff Union
Médiation et Dialogue Facilité: Un petit Guide pratique, Bureau du Médiateur au BIT
Director’s Strategic Programming, Meeting Addis-Ababa, 2011 : Une table ronde sur la question des conflits au lieu de travail, Bureau du MédiateurILO, International Labour Office:
Ethics in the Office
Office Directive, IGDS Number 76 (Version 1) -
“Coaching Abrasive Leaders: Using Action Research to Reduce Suffering and Increase Productivity in Organizations”
Laura Crawshaw, the International Journal of Coaching in Organizations, IJCO, Issue 29, 8(1)
See also: http://www.ijco.info -
“Workplace Bullying? Mobbing? Harassment? Distraction by a thousand definitions”
Laura Crawshaw, Consulting Psychology Journal: Practice and Research, 2009. Vol. 61, No 3, pp. 263-267 -
“Barriers to Equality: The Power of Subtle Discrimination to Maintain Unequal Opportunity”
Mary P.Rowe, Employee Responsibilities and Rights Journal, Vol. 3, No 2, 1990, pp.153-163 -
“Dealing with – or Reporting – « Unacceptable » Behaviour”
Mary P.Rowe, Linda Wilcox, Howard Gadlin, Journal of the International Ombudsman Association, 2(1), p1 -
“Micro-affirmations & Micro-inequities”
Mary P.Rowe, Journal of the International Ombudsman Association, Vol. 1, No 1, March 2008 -
“Dealing With Harassment: A Systems Approach”
Mary P.Rowe, Sexual Harassment in the Workplace: Perspectives, Frontiers and Response
Strategies, Women at Work, Vol. 5, Margaret S.Stockdale, editor, age Publications,
Inc., 1996, pp. 241-270 -
“Careful Manoeuvre: Mediating Sexual Harassment”
Howard Gadlin, Negotiation Journal, April 1991, p. 139 -
“Options and Choice for Conflict Resolution in the Workplace”
Mary P.Rowe, Negotiation: Strategies for Mutual Gain, Lavinia Hall, editor, Sage Publications, 1993 -
“Four Reasons Why Your (Supposedly-Lousy) Boss Avoids Conflicts”
Vivian Scott
http://www.vivianscottmediation.com http://www.mediate.com -
“What actually works? The One-to-One Approach”
Mary P.Rowe, Pearson, Carol S. and Donna L.Shavlik and Judith G.Touchton,
Educating the Majority, ACE-Macmillan Publishing Co., 1989, pp. 375-384 -
“Managing Cultural Differences in an International Organization Conflict Management System”
David Miller, Harvard Negotiation Law Review, Vol. 1, 14:271, 2009 -
“The Ombudsman’s Role in a Dispute Resolution System”
Mary P.Rowe, Negotiation Journal, October 1991, p.353 -
“Identifying and Communicating the Usefulness of Organizational Ombuds with Ideas about OO Effectiveness and Cost-effectiveness”
Mary P.Rowe, Journal of the International Ombudsman Association, JIOA vol. 3, No 1 -
“Managing with the brain in mind”
David Rock, Strategy + Business issue 56, autumn 2009 -
“When the Boss Feels Inadequate, Power, Incompetence, and Aggression »
Nathanael J.Fast and Serena Chen, Journal of the Association for Psychological Science, 2009 -
“The incivility risk: It’s time to connect the dots”
Sharone Bar-David, Canadian HR Reporter, the National Journal of Human Resource Management, October 10, 2011
See also: http://www.hrreporter.com -
“Organizational Systems for Dealing with Conflict & Learning from Conflict: Introduction”
Mary P.Rowe for Bloch, Miller, and Rowe, Harvard Negotiation Law Review, Vol. 14, Winter 2009 -
“Successful Psychopaths: Are They Unethical Decision-Makers and Why?”
Gregory W.Stevens, Jacqueline K.Deuling, Achilles A.Armenakis, J Bus Ethics (2012) 105:139-149 -
“When Employees Stop Talking and Start Fighting: The Detrimental Effects of Pseudo Voice in Organizations”
Gerdien de Vries, Karen A.Jehn, Bart W.Terwel, J Bus Ethics (2012) 105:221-230 -
“Toward a theory of spiritual leadership”
Louis W.Fry, the Leadership Quarterly 14 (2003) 693-727 See: http://www/sciencedirect.com -
“The Impact of Spiritual Leadership on Organizational Citizenship Behaviour: A Multi-Sample Analysis”
Chin-Yi Chen, Chin-Fang Yang, J Bus Ethics (2012) 105:107-114 See also: http://www.iispiritualleadership.com -
“Effective Corporate Codes of Ethics: Perceptions of Code Users”
Mark S.Schwartz, Journal of Business Ethics 55:323-343, 2004 -
“Corporate Ethical Codes: Effective Instruments for Influencing Behaviour”
Betsy Stevens, Journal of Business Ethics (2008) 78:601-609 -
“Why Code of Conduct Violations go Unreported: A Conceptual Framework to Guide Intervention and Future Research”
Detlev Nitsch, Mark Baetz, Julia Christensen Hughes, Journal of Business Ethics (2005) 57:327-341 -
“Beyond Academic Codes of Ethics: are they Effective?”
Michael A.Yahr, Lois D.Bryan, Kurt Schimmel, Robert Morris University, Moon Township, PA 15108 -
“Perceptions of college and university codes of ethics”
Michael A.Yahr, Lois D.Bryan, Kurt Schimmel, Journal of Academic and Business Ethics -
“Corporate ethical codes as strategic documents: An analysis of success and failures”
Betsy Stevens, EJBO, Electronic Journal of Business Ethics and Organisational Studies See: http://ejbo.jyu.fi/ -
“Changing Behaviour by Improving Codes of Ethics”
John C.Lere, American Journal of Business, http://www.bsu.edu/mcobwin/ajb/?p=532 -
“Measuring the Implementation of Codes of Conduct. An assessment Method based on a Process Approach of the Responsible Organization”
Andre Nijhof, Stephan Cludts, Olaf Fissher, Albertus Laan, Journal of Business Ethics 45:65-78, 2003 -
“Ethical Codes of Conduct and Organizational Context: A Study of the Relationship between Codes of Conduct, Employee Behaviour and Organizational Values”
Mark John Somers, Journal of Business Ethics 30: 185-195, 2001 -
“Some Ethical Implications of Individual Competitiveness”
Peter E.Mudrack, James M.Bloodgood, William H.Turnlay, J Bus Ethics, 15 November 2011 -
“The Nature of the Relationship between Corporate Codes of Ethics and Behaviour”
M.Schwartz, Journal of Business Ethics 32:247-262, 2001 -
Voir aussi:
The Independent Voice, News from the International Ombudsman Association
Et
Journal of the International Ombudsman Association
http://www.ombudsassociation.org