LIVRES

1. “Taming the abrasive manager”
   Laura Crawshaw, Jossey-Bass, a Wiley Imprint, 2007
   See also: http://www.bosswhispering.com
2. “Le harcèlement moral”
   Marie-France Hirigoyen, Pocket 10680, 1998
3. “Le harcèlement moral dans la vie professionnelle”
   Marie-France Hirigoyen, Pocket 11413, 2001
4. “La médiation”
   Michèle Guillaume-Hofnung, PUF, Que sais-je, 2009
5. “Gérer les ingérables”
   Jean-Edouard Grésy, Collection Formation Permanente, ESF Editeur, 2009
6. “Conflict coaching”
   Tricia S.Jones, Ross Brinkert, SAGE Publications, 2008
7. “The Handbook of Dispute Resolution”
   Edited by Michael L.Moffit and Robert C.Bordone, A publication of the Program on
   Negotiation at Harvard Law School, Jossey-Bass, a Wiley Imprint, 2005
8. “Essentials of Business Ethics”
   Denis Collins, John Wiley & Sons, Inc, 2009
9. “The essential Guide to Workplace Mediation & Conflict Resolution”
   Nora Doherty & Marcelas Guyler, Kogan Page, 2008
10. “Pratique de la médiation”
    Jean-Louis Lascoux, Collection Formation Permanente, ESF Editeur, 2001
11. “Gérer les conflits au travail, la médiation systémique”
    Jacques-Antoine Malarewicz, Pearson Village Mondial, 2008
12. “Managing workplace bullying”
    Aryanne Oade, Palgrave Macmillan, 2009
13. “The art of conflict or how to stay zen”
    Brigitte I.Kehrer, Janus Publishing Company, London, 2009
14. “Méthode de médiation”
    Alain Pekar Lempereur, Jacques Salzer, Aurélien Colson, Dunod, Négociateurs du Monde, 2008
15. “Managing politics at work”
    Aryanne Oade, Palgrave Macmillan, 2009
16. “The Ombudsman Handbook”
    James T.Ziegenfuss, Jr., and Patricia O’Rourke, McFarland & Company, Inc., Publishers
    See also: http://www.ombudsassociation.org/
17. “The Mediation Process”
    Christopher W.Moore, Jossey-Bass, a Wiley Imprint, 2003
18. “Conflict Resolution at Work for Dummies”
    Vivian Scott & the Dispute Resolution Centre of Snohomish & Island Counties, Wiley Publishing, Inc., 2010
19. “The complete guide to Conflict Resolution in the Workplace”
    Marick F.Masters and Robert R.Albright, AMACOM, American Management Association, 2002
20. “Les mots sont des fenêtres”
    Marshall B.Rosenberg, La Découverte, Paris, 2003
21. “Leading Change”
    John P.Kotter, Harvard Business Review Press, 1996

ARTICLES

1. Politiques des autres organisations internationales (si vous n'arriver pas à trouver ceux-ci sur le web, l'ombuds vous fournira les documents sur demande):

   WFP, World Food Programme:
   Executive Director’s Circular ED2007/003, 14 February 2007
   Policy on Harassment, Sexual Harassment and Abuse of Authority

   OSCE, Organization for Security and Co-operation in Europe:
   Professional Working Environment
   Guide on the OSCE Policy against Harassment, Sexual Harassment and Discrimination

   UNDP, United Nations Development Programme
   HR User Guide, Chapter I Duties and Responsibilities
   Section: Workplace Harassment, Sexual Harassment & Abuse of Authority

   WHO, World Health Organization:
   HR management department
   Policy on the Prevention of Harassment at WHO

   WHO, World Health Organization:
   General Management
   WHO Whistleblower Protection

   WHO, World Health Organization:
   Mental Health Policies and Programmes in the Workplace
   Mental Health Policy and Service Guidance Package

   WHO, World Health Organization:
   Work Organization & Stress
   Protecting Worker’s Health Series No 3

   UNHCR, United Nations High Commissioner for Refugees:
   Code of Conduct & Explanatory Notes
   UNHCR’s Policy on Harassment, Sexual Harassment, and Abuse of Authority
   Dealing with Harassment: the Manager’s Guide
   Dealing with Harassment: the Complainant’s Guide

   IOM, International Organization for Migration:
   Policy for a Respectful Working Environment

   ITU, International Telecommunication Union:
   ITU Policy on Harassment and Abuse of Authority

   WIPO, World Intellectual Property Organization
   Office Instruction No 17/2006, Statement on Harassment at Work

   ICRC, International Committee Red Cross
   ICRC People Management Principles

   European Commission, Community Research:
   The European Charter for Researchers: The Code of Conduct for the Recruitment of Researchers.
   See also: http://www.europa.eu.int/eracareers/europeancharter

   OECD:
   Code of Conduct for OECD Officials

   ILO, International Labour Office:
   Collective Agreement on Conflict Prevention and Resolution between ILO and ILO Staff Union
   Médiation et Dialogue Facilité: Un petit Guide pratique, Bureau du Médiateur au BIT
   Director’s Strategic Programming, Meeting Addis-Ababa, 2011 : Une table ronde sur la question des conflits au lieu de travail, Bureau du Médiateur

   ILO, International Labour Office:
   Ethics in the Office
   Office Directive, IGDS Number 76 (Version 1)

2. “Coaching Abrasive Leaders: Using Action Research to Reduce Suffering and Increase Productivity in Organizations”
   Laura Crawshaw, the International Journal of Coaching in Organizations, IJCO, Issue 29, 8(1)
   See also: http://www.ijco.info
3. “Workplace Bullying? Mobbing? Harassment? Distraction by a thousand definitions”
   Laura Crawshaw, Consulting Psychology Journal: Practice and Research, 2009. Vol. 61, No 3, pp. 263-267
4. “Barriers to Equality: The Power of Subtle Discrimination to Maintain Unequal Opportunity”
   Mary P.Rowe, Employee Responsibilities and Rights Journal, Vol. 3, No 2, 1990, pp.153-163
5. “Dealing with – or Reporting – « Unacceptable » Behaviour”
   Mary P.Rowe, Linda Wilcox, Howard Gadlin, Journal of the International Ombudsman Association, 2(1), p1
6. “Micro-affirmations & Micro-inequities”
   Mary P.Rowe, Journal of the International Ombudsman Association, Vol. 1, No 1, March 2008
7. “Dealing With Harassment: A Systems Approach”
   Mary P.Rowe, Sexual Harassment in the Workplace: Perspectives, Frontiers and Response
   Strategies, Women at Work, Vol. 5, Margaret S.Stockdale, editor, age Publications,
   Inc., 1996, pp. 241-270
8. “Careful Manoeuvre: Mediating Sexual Harassment”
   Howard Gadlin, Negotiation Journal, April 1991, p. 139
9. “Options and Choice for Conflict Resolution in the Workplace”
   Mary P.Rowe, Negotiation: Strategies for Mutual Gain, Lavinia Hall, editor, Sage Publications, 1993
10. “Four Reasons Why Your (Supposedly-Lousy) Boss Avoids Conflicts”
    Vivian Scott
    http://www.vivianscottmediation.com http://www.mediate.com
11. “What actually works? The One-to-One Approach”
    Mary P.Rowe, Pearson, Carol S. and Donna L.Shavlik and Judith G.Touchton,
    Educating the Majority, ACE-Macmillan Publishing Co., 1989, pp. 375-384
12. “Managing Cultural Differences in an International Organization Conflict Management System”
    David Miller, Harvard Negotiation Law Review, Vol. 1, 14:271, 2009
13. “The Ombudsman’s Role in a Dispute Resolution System”
    Mary P.Rowe, Negotiation Journal, October 1991, p.353
14. “Identifying and Communicating the Usefulness of Organizational Ombuds with Ideas about OO Effectiveness and Cost-effectiveness”
    Mary P.Rowe, Journal of the International Ombudsman Association, JIOA vol. 3, No 1
15. “Managing with the brain in mind”
    David Rock, Strategy + Business issue 56, autumn 2009
16. “When the Boss Feels Inadequate, Power, Incompetence, and Aggression »
    Nathanael J.Fast and Serena Chen, Journal of the Association for Psychological Science, 2009
17. “The incivility risk: It’s time to connect the dots”
    Sharone Bar-David, Canadian HR Reporter, the National Journal of Human Resource Management, October 10, 2011
    See also: http://www.hrreporter.com
18. “Organizational Systems for Dealing with Conflict & Learning from Conflict: Introduction”
    Mary P.Rowe for Bloch, Miller, and Rowe, Harvard Negotiation Law Review, Vol. 14, Winter 2009
19. “Successful Psychopaths: Are They Unethical Decision-Makers and Why?”
    Gregory W.Stevens, Jacqueline K.Deuling, Achilles A.Armenakis, J Bus Ethics (2012) 105:139-149
20. “When Employees Stop Talking and Start Fighting: The Detrimental Effects of Pseudo Voice in Organizations”
    Gerdien de Vries, Karen A.Jehn, Bart W.Terwel, J Bus Ethics (2012) 105:221-230
21. “Toward a theory of spiritual leadership”
    Louis W.Fry, the Leadership Quarterly 14 (2003) 693-727 See: http://www/sciencedirect.com
22. “The Impact of Spiritual Leadership on Organizational Citizenship Behaviour: A Multi-Sample Analysis”
    Chin-Yi Chen, Chin-Fang Yang, J Bus Ethics (2012) 105:107-114 See also: http://www.iispiritualleadership.com
23. “Effective Corporate Codes of Ethics: Perceptions of Code Users”
    Mark S.Schwartz, Journal of Business Ethics 55:323-343, 2004
24. “Corporate Ethical Codes: Effective Instruments for Influencing Behaviour”
    Betsy Stevens, Journal of Business Ethics (2008) 78:601-609
25. “Why Code of Conduct Violations go Unreported: A Conceptual Framework to Guide Intervention and Future Research”
    Detlev Nitsch, Mark Baetz, Julia Christensen Hughes, Journal of Business Ethics (2005) 57:327-341
26. “Beyond Academic Codes of Ethics: are they Effective?”
    Michael A.Yahr, Lois D.Bryan, Kurt Schimmel, Robert Morris University, Moon Township, PA 15108
27. “Perceptions of college and university codes of ethics”
    Michael A.Yahr, Lois D.Bryan, Kurt Schimmel, Journal of Academic and Business Ethics
28. “Corporate ethical codes as strategic documents: An analysis of success and failures”
    Betsy Stevens, EJBO, Electronic Journal of Business Ethics and Organisational Studies See: http://ejbo.jyu.fi/
29. “Changing Behaviour by Improving Codes of Ethics”
    John C.Lere, American Journal of Business, http://www.bsu.edu/mcobwin/ajb/?p=532
30. “Measuring the Implementation of Codes of Conduct. An assessment Method based on a Process Approach of the Responsible Organization”
    Andre Nijhof, Stephan Cludts, Olaf Fissher, Albertus Laan, Journal of Business Ethics 45:65-78, 2003
31. “Ethical Codes of Conduct and Organizational Context: A Study of the Relationship between Codes of Conduct, Employee Behaviour and Organizational Values”
    Mark John Somers, Journal of Business Ethics 30: 185-195, 2001
32. “Some Ethical Implications of Individual Competitiveness”
    Peter E.Mudrack, James M.Bloodgood, William H.Turnlay, J Bus Ethics, 15 November 2011
33. “The Nature of the Relationship between Corporate Codes of Ethics and Behaviour”
    M.Schwartz, Journal of Business Ethics 32:247-262, 2001
34. Voir aussi:
    The Independent Voice, News from the International Ombudsman Association
    Et
    Journal of the International Ombudsman Association
    http://www.ombudsassociation.org